Support, activation trouble, privacy requests and reseller questions all go to the same place. Include a few details and we can usually solve it in the first reply instead of the third.
Four things cover almost every case: which device you use (for example a Mi Box on Android TV, or Windows 11), your MAC address if the question is about activation, whether your playlist is an M3U link or an Xtream Codes login, and what you see on screen. A photo of the television often explains more than a paragraph. Never send us your playlist password; we do not need it and will not ask for it.
Include the MAC address shown on the activation screen and the email you paid with. Payments run through PayPal.
Tell us whether it affects one channel or all of them, and whether the same playlist works in another app. That usually points straight to provider or player.
Requests for access, correction or deletion are handled through the same address; the deletion page explains what we remove.
Questions about slots, customers or the panel: mention your reseller username so we can look it up.
Livaro is sold by Livaro, part of Availix Group. In the app you pay through Google Play; on this website through PayPal, card, or a local method such as iDEAL or Bancontact. Whichever route you used, write to info@livaroplayer.com and one person picks it up. We answer within two working days.
Send the date, the amount, and the email address or the last four digits of the card it was charged to. We look it up the way we would for ourselves, and refund anything that was not authorised. Your own route stays open as well: your bank, PayPal or Google can reverse a payment, and we cooperate when they ask us to confirm.
Tell us what the screen shows and we will get it working. If we cannot, you get your money back within fourteen days of the payment. Livaro is the player, not the channels: a subscription with your provider is not ours to refund.
That payment sits on your Google account, so Google handles the refund and the dispute. Open the Play Store, go to your purchase history and request a refund there. Write to us as well and we will confirm to Google what we see on our side.
Payments on this website run through Stripe and PayPal. Your card details go to them, never to Livaro; we only see that a payment succeeded and for which device.
Two things solve most reports on their own. If the app shows nothing at all, the playlist has usually not been linked to the device yet; the tutorials walk through that in four steps. If a channel stutters or refuses to start while others play fine, the stream is almost always the provider's side rather than the player's, and testing the same channel in a second app confirms it in a minute.
Tutorials · Upload your list · Delete your data
We cannot supply a playlist, recommend a provider, or fix a subscription with someone else. Livaro sells player software and nothing else, so questions about channels, packages or renewals belong with the provider you pay. If you are not sure which side a problem sits on, describe it and we will tell you honestly, including when the answer is that we cannot fix it.
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