Delete your data
App: Livaro Player · Developer: Availix Group
This page explains how to ask us to delete the data we store about your device, and exactly what is deleted and what is kept.
How to request deletion
- Send an email to support@livaroplayer.com with the subject Deletion request.
- Include your device ID (MAC). You can find it in the app under Settings → Account and device → Device ID (MAC). On a phone it is also shown in the profile menu under Account.
- We confirm your request within 5 working days and delete the data within 30 days.
What is deleted
| Data | What happens |
|---|---|
| Device ID and MAC address | Deleted from our backend, including the device registration. |
| Activation and licence status | Deleted. Note that this also removes the activation on that device. |
| Crash reports | Deleted. |
| Synchronisation data (favourites, watch history, continue watching, linked device names) | Deleted. You can also remove this yourself in the app under Settings → Synchronisation. |
What we have to keep
Proof of purchase is kept for as long as the law requires (7 years for accounting purposes in the Netherlands). It consists of the Google Play purchase receipt and the amount, and is never used to track you. We never receive your payment details; those are handled by Google Play.
Deleting data yourself
Data that exists only on your device (your playlist, your provider login details, profiles, favourites and recordings) is removed by signing out in the app or uninstalling it. That data is never stored on our servers.
More information
See our privacy policy for which data Livaro Player uses and why.